Privacy Policy

TWINS SERVICES LLC ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or communicate with us by phone, text, or other digital means.

Information We Collect

• Name, phone number, and email address
• Property address and service details
• Call recordings, call transcripts, and voicemail messages
• Text message content and communication history
• Website usage data (IP address, browser type, device type)

AI Receptionist & Call Handling

We use an AI-powered virtual receptionist to answer calls, gather service information, schedule requests, and route messages. Calls may be recorded or transcribed to improve service quality and maintain accurate records.

How We Use Your Information

• Provide services
• Respond to inquiries
• Send appointment confirmations
• Improve customer experience
• Comply with legal obligations

Text Messaging

If you opt in to receive text messages, we may send service-related updates. Message and data rates may apply. You may opt out at any time.

Cookies & Analytics

We may use analytics tools to understand site usage. You can disable cookies in your browser settings.

Information Sharing

We do not sell your personal information. We may share data with trusted service providers solely to operate our business.

Data Security

We take reasonable measures to protect your data but cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to children under 13.

Contact Us

TWINS SERVICES LLC
Michigan, USA
Phone: (734) 238-9721